In our ongoing “Search of a Membership Database Series”, we have prepared a software review of Impexium Membership Management Software. Please note that this brief summary below is not intended to provide our full report, but rather should serve as a quick snapshot of the Impexium membership database software.
If you wish to delve deeper, we have crafted an extensive "Smart Report" specifically tailored for executives within the not-for-profit sector seeking a comprehensive overview. The complete report can be obtained by request and is authenticated by our team. The database software evaluation comprises over 45 pages of in-depth insights on the reviewed database, encompassing company background, operational features, screenshots, client feedback, pricing details, and support services, all presented in a user-friendly question-and-answer layout.
Review of Impexium
AMS Membership Software
Introduction of Impexium:
I am excited to introduce Impexium membership software.
Before moving forward, it makes sense to provide a brief history of Impexium during its short existence in the market:
Impexium was formed in 2014
In January 2015, Impexium acquired and merged with Integrated Software Solutions, Inc. (ISSI). The merger provided Impexium with even deeper industry depth and a solid team of support, services, and development professionals to continue forward with its mission.
In November 2020, Impexium was acquired by Billhighway, one of the leading financial and performance management solutions for member-based organizations. In discussions with management, it was outlined as part of a strategy to expand their solution offerings and better serve the association market. For over twenty years, Billhighway has focused on providing financial management solutions for component-based organizations. Joining forces allows Billhighway and Impexium to better serve customer needs, develop innovative product solutions, and expand capabilities to additional market segments.
During my product and company review, I had the opportunity to interview one of the key executives at Impexium, Patrick Dorsey, SVP, of Sales & Marketing.
The field of options in the AMS software space is crowded for sure. So, one of my first questions posed to Mr. Dorsey was the following, “Why was there a need to develop a new offering in the association market?”
Per Mr. Dorsey, “When we started, we felt there was a gap in the AMS market. Forward-thinking associations demand an Association Management Software (AMS) that breaks down internal silos to deliver internal transparency and collaboration, facilitates member engagement and brings daily value both to members and the individuals invested in their success. We believed that Impexium not only fulfills this demand, but it is Impexium’s vision for a more personalized member experience for staff and members.”
Secondly, I posed a seemingly trivial question. However, I did so because I consider it essential to grasp the company's culture. The question I asked was, "What is the story behind the name Impexium?" Mr. Dorsey responded candidly.
“Someone once said it sounds like Import and Export (like your data) and we liked it. The significance is found in the various words which first letter begins with an “i” such as idea, implement, inform, imagine, innovate, illuminate, improve. That is the takeaway.”
In my opinion, Impexium is poised to make significant strides in helping associations and membership-focused organizations in the years to come.
Below please find a few more snippets from the full “Smart Report“.
Brief Summary:
Impexium was founded with the vision that managing the business of associations should be simple and intuitive, allowing staff and members to work with the latest technology and convenience expected from the for-profit sector.
Impexium’s Software as a Service (SaaS) platform allows staff and members to access resources from any web-enabled device. Impexium has a powerful, easy-to-use, integrated set of applications that are relevant and personalized but also provides the foundation for the mutual success of associations and their members.
The team at Impexium has the belief that both association management and member engagement should work on any web browser, from any device and with any attribute (i.e. surface and touch-enabled or traditional mouse and keyboard utilization). They believe that Mobile applications are a great advantage for many reasons and have made it a fundamental part of its DNA.
Key Functional Areas Of Impexium Software
Customers – Manage customers including individuals and organizations, prospects, contact and relationship information and reporting
Committees – Manage committees, including committee members, positions, terms, nominations, minutes documents and other related information
Memberships – Set up and manage your membership types and statuses
Events – Set up events and manage details including tracks, sessions, speakers and rooms
Exhibits – Set up exhibits and manage details including halls, interactive floor plans, booths and booth categories
Subscriptions – Set up and manage your subscription-based products, subscribers, and other information
Products – Set up and manage merchandise and publications to sell in your online store
Fundraising – Create and manage funds, appeals and campaigns for your donors
Certifications – Set up certification programs and manage courses, exams and education credits
Advertising – Set up and manage advertising products to sell
E-Marketing – Use a variety of integration partners to create and manage mailing lists and targeted email campaigns
Accounting – Create and manage your business units, payment methods and fiscal years; manage and report on Orders, Invoices, Payments, Credits and Batches; use the Payment Wizard to easily pay open orders
Uploads – Upload and manage files and images for your website, events floor plans and more; All uploads from staff, members and prospects can be viewed in one central location (example files, images, videos, member applications and submissions)
Web Sites – Set up websites for your members and other customers with information relevant to each group; manage weblog, blog about the latest news, and manage blog comments
Tasks – Create, manage, and assign tasks and keep track of progress
Users Administration – Set up your system users and assign different roles with role-based security
Query Center – Create, run and manage queries as well as export data; Query Builder allows you to do drag-and-drop configurations for individual and group queries
Dashboards – Basic Dashboards give you a view of important business statistics in the form of charts, and graphs with drill-down to the displayed lists; Interactive Dashboards provide advanced dashboard filtering and drill-down functionality
Import – Import spreadsheets of your data, for example, customer or prospect records into the database
Custom Data – Add, edit, and manage records that are not part of the AMS and reside in an external database
Configuration – Configure and manage the global system settings for your organization
Where does Impexium Software likely Fit?
After interviewing Impexium and reviewing the membership software, it is evident that it’s hard to place Impexium into a nice structured box.
Is it a Tier I, II or Tier III platform?
It’s difficult to pinpoint exactly because Impexium is used by membership-focused organizations with a staff size of 3 to 200+. Further, Impexium is used by all types of membership-focused organizations such as trade organizations, professional societies, fraternal organizations, AMCs as well as chambers of commerce.
Overall, if you are determining fit, I believe it is applicable to say that membership-focused organizations with less than $1 million in annual revenue, are not the best fit for Impexium. But, at the end of the day, it’s your requirements that will determine the proper fit.
A Quick View of Impexium Membership Software for Associations:
Obtain The Full Smart Report of Impexium Membership Software?
We have prepared a detailed “Smart Report” available for any Nonprofit Executive interested in learning about our view of this nonprofit software. Please take some time to request your complete “Smart Report” by clicking below. Please note that you will receive a confirmation email acknowledging your request, however, we will send the comprehensive report after our verification process and setting up a quick overview call.
Is Impexium The Best AMS Software?
While we do not subscribe to the idea that there is a single best AMS for all, Impexium AMS could be the most suitable option for you.
However, to answer this question with certainty, we need to know more about what makes you unique. And, discuss other insights about this platform which we have curated, clients interviewed, and discuss more detailed information beyond just this summary.
Please know that our detailed analysis and expertise is available upon request. To be sure, our software analysis is not a “pretty brochure”, “marketing noise.” or a “sales pitch.”
Rather, we provide a free objective dialogue and insights designed to help nonprofit executives make smarter software business decisions.
If you are interested in some help with reviewing your options and comparisons, please check out our “vendor matching” services here.
Want More AMS Membership Software Reviews?
Please stay tuned to our ongoing “Searching for A Smart AMS Software” where we will continue to provide further insights into membership database software options designed for our 501(c) 6 membership-focused organizations.
For the most recent published reviews, please click below:
And, to obtain a sample list of the database software reviews we have, you may follow the link here.
If you work for an AMS database software system and you would like us to include your firm in our software review process, please contact us.
Until next time, keep SmartThoughts in mind. Happy Software Buying!
